HR transformation and technology services

Building an HR function to fuel growth

Fears that talent shortfalls will constrain growth mean that organisations are looking to refocus efforts and invest in those employees who will be most valuable to their businesses. HR leaders are being challenged to mobilise and manage talent to help businesses grow and in some cases that HR has a long way to go in persuading business leaders that it’s up to the challenge.

HR Software as a Service (SaaS) is providing HR leaders with a unique opportunity to rapidly deliver revolutionary change and a renewed strategic focus. Organisations who recognise HR SaaS as an opportunity for transformational change are creating sustainable economic value in record time, while delivering reduced costs, better workforce experience and business wide strategic improvements.


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What should HR leaders be thinking about?

The way we talk about HR has changed, as its very nature has changed. Hear how HR as a function has been reimaged in this short video.

HR needs to do more to understand tech

Source: Preparing for tomrrow's workforce, today - insight from 1200 business and HR leaders, PwC 2018

HR should do more to understand tech

Do you want to align your HR function to your organisation’s business strategy and get  the best from your people? And are you looking for ways to enhance employee experience and engagement? Do you need to take action to update your existing HR technology? 


How we can help

Our HR projects increasingly have both a technology and a transformational element – the true value that comes from ‘real transformation’ , shifting HR from transactional to strategic activity, a more agile and robust operating model, business driven talent and performance strategies and a radically improved employee experience. A successful HR transformation project will usually require a cornerstone element of technology.

Our global alliances

Enabling business transformation through technology and innovation.

SAP SuccessFactors is the leader in cloud-based Human Capital Management (HCM) software for talent management, core HR, and HR analytics. Together, we deliver business-led, technology enabled change for clients including industry specific ERP and the latest in mobile, analytics and cloud solutions

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Working together to simplify your business strategy.

We help clients across industries improve their business processes and transform their HR function with Workday technology. We are a global Workday partner and have over 250 certified consultants globally.

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Enterprise technology that makes the impossible, possible.

Our business and technology advice—from strategy to execution—helps companies achieve their digital technology goals and capitalise on business opportunities.

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Our scope of services

We help organisations to both look ahead at the HR organisations they need for the future - and to fix their HR problems of today. We bring our HR function and HR technology capabilities together to help organisations transform - but can also provide flexible point solutions to specific client needs:

People data and analytics

  • HR function effectiveness benchmarking
  • People data model design & implementation (including Job and Competency frameworks)
  • HR dashboards/scorecards design and implementation
  • People data & analytics capability development

 For more information about our people analytics capability visit our dedicated page 


HR Strategy

  • People strategy development
  • HR vision, strategy & road-map development
  • HR Maturity Assessment 
  • Voice of the Customer

HR organisational architecture

  • HR Target Operating Model (TOM) assessment, design & implementation
  • HR Service Delivery Model (SDM) assessment, design & implementation
  • HR capability development

HR technology

  • Digital HR vision, strategy and road-map development
  • Business case development
  • Solution evaluation & selection
  • Implementation readiness 
  • Implementation
  • Managed Services provision
  • Post-implementation optimisation review
  • Risk controls assessment

HR Operational & Process Excellence

  • HR Operational Excellence (Perform)
  • HR / People process review, design and implementation
  • HR / People process controls and regulatory compliance
  • Policy review, design and development
  • AI/Robotic Process Automation (RPA)


Change and communications

  • Strategy and planning
  • Change readiness assessment
  • Impact assessment and stakeholder management
  • Digital immersive experiences

For more information about our change and communications capability visit our dedicated page


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Contact us

Dan Staley

Dan Staley

Principal, PwC United States

Diane Youden

Diane Youden

Principal, HR Transformation, PwC United States

Dave Eberhardt

Dave Eberhardt

Principal, PwC United States

Tel: +1 385-421-0404

Jeremy Lief

Jeremy Lief

HR Transformation and Technology Leader, PwC United Kingdom

Tel: +44 (0)7718 339701

Till  Lohmann

Till Lohmann

Partner, PwC Germany

Tel: +49 40 63788835

Chris Greenwood

Chris Greenwood

Partner, PwC Australia

Tel: +61 2 8266 0694